Shipping Policy

All orders are processed on business days within 24-48 hours. Orders placed after 3PM EST on Friday's, on weekends, or on holidays are processed the following business day. Please note this may take longer during sale periods or exclusive releases when it may take up to 48 hours for orders to be shipped. Shipping rates are determined by weight and destination at point of purchase. The origin of all VFILES orders are shipped from New York via UPS.


How do I track my package online?

Upon shipment, you will receive a confirmation e-mail with your UPS tracking number. Once your order has shipped from our store, please directly contact your courier with any inquiries about the status of your package. UPS can be reached by calling 1-800-742-5877 or online at



All international orders over $1000 are subject to being held at the nearest UPS location for pick-up where signature and valid ID will be required.


Service Delays

VFILES is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays. In cases such as these, please contact your courier with any inquiries about the status of your package. UPS can be reached by calling 1-800-742-5877 or online at


Failed Deliveries & Returned Packages

In the case that UPS is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery or otherwise, VFILES is not responsible for payment of return shipping costs levied by the courier. Similarly, VFILES is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.

1-800-742-5877 or online at


Changes to Shipping Address:

A shipping address cannot be changed after the order has been placed. If any immediate updates need to be made to your shipping address, please log into your VFILES account and make the necessary changes to your shipping profile. A VFILES representative will not make any changes to a shipping addresses under any circumstances.